General Website Hosting Information (Page 2/3)

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Frequently Asked Questions

	Do you have a database system?
	Do you offer Server Side Includes (SSI)?
	What do I need to use SSI on my site?
	What other options can I use SSI for?
	What is Virtual Hosting?
	Do you have Front-Page extensions?
	What domain names do you support?
	Can we add services as we grow and need them?
	What is SSH?
	What software do you run?
	How do I obtain my website statistics?
	Can I modify MIME types?
	Can I have cron jobs?
	Do you provide shell/telnet support?
	Where are my raw log files?
	How do I protect my directories with a password/and do you support .htaccess?
	Why can't I create sub-domains?
	How do I upgrade my account?

Do you have a database system?

We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use database program. Visit www.mysql.com for more information.

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Do you offer Server Side Includes (SSI)?

SSI is on all of our servers. You just need to be sure that you call your files with the .shtml extension.

Server Side Includes (SSI) is a feature of CGI (embedded in your server) that enables you to dynamically insert a piece of information (including the current date, text file, and HTML file) onto any Web page. The browser, either Netscape Communicator or Microsoft Internet Explorer, displays the inserted code as if it was hard coded onto that page. For example, if you are interested in displaying the current date and time on your Web page, add one simple SSI code onto the page:



SSI empowers your Web pages to be more responsive and make maintaining your site an easier task. So, instead of manually editing your Web page and change the date to the current one each and every day.

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What do I need to use SSI on my site?

Every account supports Server Side Includes automatically.

IMPORTANT: in order for SSIs to work, your file must be named with the ".shtml" extension.

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What other options can I use SSI for?

Here are some other useful options you can do with SSI:

Display the current date and time in many different formats;
Display the last modified date of a Web page;
Insert/Include a document inside another; and
Execute a CGI script or a command directly from the Web page.
Display the current date and time:

To display the current date and time, add the following SSI code to your Web page:


The result is the following:

Sunday, 25-Jan-2005 19:54:08 CST
Display the last modified date of a Web page:
To display the last modified date of a Web page, add the following SSI code to it:


The result is the following:
Friday, 24-Aug-2000 11:48:40 EDT
Include a document inside another:
This must be one of the most useful features of SSI- the ability to include one document inside another. For your information, SSI supports relative/absolute paths.
The SSI code for this is:

 (relative path)
 (absolute path)
 (relative path)

Put that code inside your Web page, and your-file.htm shows up in the specific place where the SSI code inserted. The file doesn't have to be a ".htm" file. It could also be a ".txt" file (ie: your-file.txt, your-file.inc, your-file.text).

So how is this useful? Let's say you have a piece of information that is repeated on many pages of your site (a navigational bar, for example). By saving that piece of information as an individual html or text file, and using SSI code, updating that piece of information becomes merely changing that ONE file. Moreover, the changes is instantly reflected on all pages containing the SSI include command.
So, instead of manually editing all the pages, updating your-file.htm will save you a tremendous amount of labor time.

Execute a CGI script or command directly from the Web page:

SSI allows you to execute a CGI script or command directly from the Web page. This is where SSI becomes not only handy, in many cases. It's not a feature you would use by itself, but in conjunction with a CGI script you have installed. CGI scripts require that it be called from the Web page, which SSI can do. The SSI code to call a CGI script from the Web page is:



Here is an example of a cgi script called using the above SSI code:
Hello, World!

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What is Virtual Hosting?

Virtual Hosting is where multiple web sites (www.domain.com) are served off the same physical server. This saves each customer from purchasing their own expensive server, performing the setup and providing the appropriate environment. This is the most common method of hosting sites of small to medium size with light to moderate traffic.

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Do you have Front-Page extensions?

Yes, you can activate Frontpage Extensions via your hosting control panel.

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What domain names do you support?

We support all domains, including foreign domains.

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Can we add services as we grow and need them?

Yes, all options can be added or removed at any time.

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What is SSH?

SSH is similar to telnet, but it's more secure. It uses high level encryption and compression to make sure nobody can takeover or eavesdrop on your telnet session.

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What software do you run?

We run the latest version of RedHat Linux, Apache, PHP4, and mySQL. We also have a large collection of perl modules already installed for your use.

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How do I obtain my website statistics?

Log into your control panel (www.yourdomain.com/cpanel). We offer 4 great statistics packages to give you a detailed view of your visitors.

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Can I modify MIME types?

Yes. You can do this all through our powerful control panel system. Login to (www.yourdomain.com/cpanel).

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Can I have cron jobs?

Simply open a support ticket and send our support team the command line parameters you want to run and we will set it up for you. Remember to include appropriate time intervals. E.g. "Run this every 5 minutes" or "Tuesday at 7am".

Your Root directory path:
/home/username/public_html/

To run a Perl script you normally use:
/usr/bin/perl /home/username/public_html/test.pl

To run a PHP script you normally use:
/usr/bin/php /home/username/public_html/emp.php

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Do you provide shell/telnet support?

Yes we provide Telnet(SSH) Access on all web hosting accounts. However, you must open a support ticket to enable it. Remember to include the reason for requiring SSH access.

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Where are my raw log files?

They are located within your control panel. Login and click "Statistics -> Download Raw Access Logs"

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How do I protect my directories with a password/and do you support .htaccess?

Yes. Login to your control panel (www.your-domain.com/cpanel) and then click "Manage -> Password Protect Folders".

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Why can't I create sub-domains?

If you receive an error when creating sub-domains, open a ticket and request for sub-domains to be enabled.

NOTE: If your domain is not pointing to our nameserver and is still in the progress of been transferred, you CANNOT create sub-domains. You will have to wait until your domain has fully propagated before you can create sub-domains.

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How do I upgrade my account?

Almost any upgrade to your account can be made instantly by our support team. Simply send us an email with your account details and what kind of upgrade you would like. You will then be sent a hyperlink where you can upgrade your account.

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