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Contact information, support, terms of service, registration agreements, disclaimer & site map.







































































































































































































































































































































































Domain Renewals - Page 1

How do I renew my domain? I want to add more years to my domain name. How do I renew my domain? I want to add more years to my domain name.
How do I renew a list of ACTIVE domain names that have not expired yet? How do I renew a list of ACTIVE domain names that have not expired yet?
Can I renew a domain before it expires? Can I renew a domain before it expires?
How do I renew (or reactivate) an EXPIRED domain? How do I renew (or reactivate) an EXPIRED domain?
Can I push expired domains to another account? Can I push expired domains to another account?
Can I reactivate a list of expired names simutaneously? Can I reactivate a list of expired names simutaneously?
What does the status "redemption period" mean? What is "pending delete"? What does the status "redemption period" mean? What is "pending delete"?
How long does it take for my domain to be active? It expired and I renewed it, but it still doesn't work. How long does it take for my domain to be active? It expired and I renewed it, but it still doesn't work.
What is the date the domain went into Redemption Period? What is the date the domain went into Redemption Period?
I made a mistake and renewed my domain for too many years. Can I get a refund? How do I delete the extra years? I made a mistake and renewed my domain for too many years. Can I get a refund? How do I delete the extra years?
Will my domain automactically renew at the end of its current registration period? Will my domain automactically renew at the end of its current registration period?
How do I turn off the auto-renewal feature? I do not want my domain to renew. How do I turn off the auto-renewal feature? I do not want my domain to renew.
How do I enable/disable autorenewal on all the domains in my account at once? How do I enable/disable autorenewal on all the domains in my account at once?


 
 
How do I renew my domain? I want to add more years to my domain name.

Log into your Nameway® account and click the domain names link in the left menu.
Click on "my domains" and select the domain you wish to edit.

On the next page, click on the "add years" button and add the number of years desired*.

Click "add to cart" and proceed to checkout. Verify that the information is correct and click purchase to complete the transaction.

*Note: Domain names can be registered for a maximum of 10 years at any given time.

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How do I renew a list of ACTIVE domain names that have not expired yet?

Go to http://my.nameway.com

Log into your account.

Click on "domain names", "list wizard", and then "renew a list".
Type in or copy/paste your list of names.
Select the number of years you wish to renew.
Click "Add to Cart".
From your CART/CHECKOUT page.
Check the names to renew.
Verify number of years and price.
Click CHECKOUT when you are ready to proceed
Verify number of years and total dollars. If you change your mind or need to make corrections, go BACK to your cart and make the necessary changes.
Uncheck any domains you do not wish to renew.
Click UPDATE CART.
Click CHECKOUT.
Click PURCHASE when you are ready to submit your order.

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Can I renew a domain before it expires?

You may add extra years to your domain at any time before it expires. You will not lose any of your remaining time. Any extra years you add to the domain's registration (up to 10 years) will be added to the end of your existing registration period.

To add years to your domain:

Log In to your account.

Click on "domain names", "my domains".
Click on the domain name you wish to renew, or type the name into the box at the bottom of the page under "Go directly to this domain:"

At the top of the next page you will see the domain's current expiration date. Click the add years button.

Select the number of years you would like to add to your domain and click the add to cart button.

Proceed to cart and checkout:
Click cart menu option.
Verify the domains in your shopping cart, update number of years, verify pricing per year, then click "checkout".

Verify the domain names, number of years and total dollars, then click purchase
All renewals are non-refundable and we cannot remove extra years that are added in error. Please verify before you hit the purchase button.

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How do I renew (or reactivate) an EXPIRED domain?

Go to http://my.nameway.com and log into your account with your login name and password.

Click the domain names link in the left menu.
Click "You have XX domain names that have expired and need to be reactivated."
Find the domain(s) you wish to reactivate in your list and click to put a checkmark in the box to the left of the domain, then click the "add to cart" button and complete the checkout process.

Proceed to cart and checkout:

Click "cart" menu option.
Verify the domains in your shopping cart, update number of years, verify pricing per year, then click "checkout".
Verify the domain names, number of years and total dollars, then click purchase
All renewals are non-refundable and we cannot remove extra years that are added in error. Please verify before you hit the purchase button.

Please note that only .com, .net, .org, and .cc domain names can be reactivated after they have expired. All other TLDs will be deleted upon expiration without any grace period.Please ensure that "my info" page has your correct credit card information.

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Can I push expired domains to another account?

Yes - you can push an expired domain.
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Can I reactivate a list of expired names simutaneously?

Yes. You can do so by either selecting the check boxes in the expired domains sub tab or by using the renew a list functionality. Domain reactivations are now run through the shopping cart as a "renewal" item. Using this method, customers can now reactivate their domains for more than just one year.

Option One - use RENEW A LIST
Login into your account.
Click on "domain names", "list wizard", and then "renew a list".
Enter the domains you wish to renew.
Follow instructions to proceed to cart and checkout below.
Option Two - select from EXPIRED domains list.
Click on "domain names", then the "expired" tab.
Check the boxes of the domains you wish to reactivate.
Follow instructions to proceed to cart and checkout below.
Proceed to cart and checkout:
Click add to cart button.
Click cart menu option.
Verify the domains in your shopping cart, update number of years, verify pricing per year, then click "checkout".
Verify the domains ready to reactivate, number of years and total dollars, then click "purchase".

All renewals are non-refundable and we cannot remove extra years that are added in error. Please verify before you hit the purchase button.

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What does the status "redemption period" mean? What is "pending delete"?

"Redemption Period" is a 30-day timeframe after a registrar has deleted an expired domain such as .com, .net and .biz domains.

"Pending Delete" as it applies to .com and .net domains refers to the 5-day timeframe after Redemption during which time VeriSign holds the domain and it cannot be recovered.

"Pending Delete" as it applies to .org domains is the 30-day timeframe after the registrar (PIR) has deleted an expired .org domain.

To check a status of a domain go to the registry website: www.verisign-grs.com (VeriSign Global Registry) for .com and .net www.pir.org (Public Interest Registry) for .org domains. www.neulevel.biz for the .biz domains.

Enter the domain in the WHOIS box...it will tell you the status of the domain (i.e., Redemption Period). This will list the expiration date as well. The "updated date" is usually when the the 30 redemption or pending delete period began.

In General:

After a domain expires, most registrars have a grace period of 1 - 45 days, during which time you can reactivate your domain. After the grace period, the domain is deleted from the registrar database and will not appear in your account. It is not available to register just yet.

Once deleted, the domain is held for 30 days by the Registry. Once the domain is dropped it becomes available for anyone to purchase just like a new name.
Nameway® Grace Period Procedures.

When a domain is registered and expires through Nameway®, it will remain available for reactivation at your regular domain rate.Currently, Nameway®'s grace period is 40-42 days after expiration. However, there is no guaranteed grace period, and once expired, the domain can be deleted from the database at any time.
Once deleted, the domain will no longer be in your account and will not be on your expired domains list. You might consider adding multiple years to your domain to avoid unintentional expiration.
Nameway® Redemption Period Process: once deleted from our database, it falls into the 30-day holding status called Redemption Period at VeriSign and NeuLevel, and Pending Delete at PIR.org.

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How long does it take for my domain to be active? It expired and I renewed it, but it still doesn't work.

Once a domain expires, it is removed from the Registry's zone files and your site will go down, along with your email. After you reactive the domain, we will restore the previous settings, you do not need to re-enter this information.
Your domain may be renewed, but it will not be fully active for 12-48 hours. This is time time required to the Registry to update the domain status. We do not have a way to make this propagation occur more quickly.
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What is the date the domain went into Redemption Period?

To find out when a domain went into Redemption, you can check at the registry website:

www.verisign-grs.com (VeriSign Global Registry) for .com and .net
www.pir.org (Public Interest Registry) for .org domains.
www.neulevel.biz for the .biz domains.

Enter the domain name in the WHOIS lookup box. It will tell you who the current registrar is, along with the status, such as "Redemption Period". The "updated date" is usually the date the domain went into Redemption or "Pending Delete".

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I made a mistake and renewed my domain for too many years. Can I get a refund? How do I delete the extra years?

Once a domain is renewed, the Registry does not provide an option to delete the renewal for refund, nor can you remove a specific number of years if you renewed for more years than you intended.

When the domain is in your shopping cart, you can update how many years you want to extend the registration. Change the quantity and select "update cart". You can do this at any time. This displays your "per year" rate. If you disagree with your rate, please contact Nameway®.

When the domain is on your purchase page, if the number of years is incorrect, you can still change your mind. This displays the total price for all years. If you disagree with this total or number of years, go back to your shopping cart. Make the appropriate updates before you attempt to purchase again.

Please be careful. Once you select PURCHASE on a renewal, you agree that the purchase is final and there are no refunds. The number of years are immediately added and we cannot change the expiration date with the Registry.

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Will my domain automactically renew at the end of its current registration period?

You have the option when you register the domain to set the auto-renewal feature. You have the ability to turn this feature off at any time as well.
You can quickly see the auto renewal setting on any domain in your account using your domain list.

To get to your list of domains:

Log in to your account.

From the menu at the left select domain names and then my domains.
In the very last column to the right you will see the auto renewal setting for each domain on the list. Please note that only .com, .net, .org, and .cc domain names can be reactivated after they have expired. All other TLDs will be deleted upon expiration without any grace period.

If you do not wish to have your domain auto-renew, you need to turn off the auto renew option, which will allow the domain to expire at the end of it's registration time period. For security and accuracy purposes, we do not make any changes to your domains or accounts.

LOGIN to your Nameway® account at http://my.nameway.com

Click "domain names", "my domains".
Click on domain name link you wish to work with.
Scroll down to Utilities, Click on "Auto-Renew" link.
Check the on or off box as appropriate, save changes.

If turned OFF, the domain will not auto-renew.
If turned ON, you will receive a 45 day advance notice of the pending renewal, and have two weeks to turn off the auto-renew feature if it is your intention to let the domain expire or want to renew it later. Otherwise, the domain will renew as per your request. There are no refunds on auto-renewals.
Please keep the email address of your account current to be sure you receive our courtesy email reminders.

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How do I turn off the auto-renewal feature? I do not want my domain to renew.

OIf you do not wish to have your domain auto-renew, you need to turn off the auto renew option, which will allow the domain to expire at the end of it's registration time period. For security and accuracy purposes, we do not make any changes to your domains or accounts.

To change autorenewal settings:

Log In to your account.

From the menu at the left select domain names, my domains.
Click on the domain you wish to manage or type it into the box at the bottom center of the page and click "Go".

In the Utilities section at the bottom of the next page, choose the link that says » Set Reg-lock/Auto-Renew Options .

On the next page, click the box to check or uncheck the option that says "Renew the registration of this domain name when it expires."
Click "save changes".

If turned OFF, the domain will not auto-renew.
If turned ON, you will receive a 45 day advance notice of the pending renewal, and have two weeks to turn off the auto-renew feature if it is your intention to let the domain expire. Otherwise, the domain will renew as per your request. There are no refunds on auto-renewals.

Please keep the email address of your account current to be sure you receive our courtesy email reminders.

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How do I enable/disable autorenewal on all the domains in my account at once?

The Global Edit tool can be used to make changes to all or many domains in your account at once. This tool can be used to change DNS servers, autorenewal options, registrar lock, and domain access passwords.
To modify autorenewal options on all or many domains in your account at once:
Log In to your account.

From the menu at the left, select "domain names" and then "global edit".
On the next page you will be given the different options to change.
Click on the "auto-renew" line for all domains and continue.
Click to turn off the auto renewal and save changes.

Your global edit request is submitted into a queue and processes in the order received;it can take as little as ten minutes or as long as a few days. You can come back to this page to check on the status at any time.

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