| Frequently Asked Questions |
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| What happens to messages sent to an email address I haven't set up? |
When using Nameway®'s email forwarding or POP3 email pak, all email sent to an address that has not been specified will be returned undeliverable to the sender. The only exception to this is when the * or wildcard record is used with the email forwarding service. Follow the instructions below to learn about setting up this record. Note: The wildcard record is not available when using POP3 email
paks From the menu at the left select "domain names" and then "my domain"s. This will bring up a list of all domains in your account. Click on the domain you wish to manage or type it into the box at the bottom center of the page. Your domain must be using Nameway®'s DNS servers in order to use our email forwarding service. If your domain is not already using our servers, click the configure button in the first section - DNS Server. Change the current service to Nameway® and save your changes. Once your domain is using Nameway®'s DNS servers, you will see a section called Email Settings. If your domain is not already set up to use the email forwarding service you will need to select this option using the change button. Now that you have set up your domain to use our email forwarding service using the configure button to set up specific addresses. The last record in your list of email forwarding address, "*
(other)", is the preset wildcard forwarding record. In the "Forward
to" box for this record simply enter the address to which you'd
like email forwarded and save the changes. |
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| How can I forward email to multiple addresses? |
You can have mail for a particular username on your domain forward to multiple pop3 email addresses. You will want to create a separate record for each new email address. Log into your Nameway® account. Click "domain names". Here is an example: Username Forward To |
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| Can I use email forwarding or POP3 email with my multilingual domain name? |
Currently, the typical services provided by using Nameway®'s DNS servers, including POP3 and email forwarding, will not work with multilingual domains. We do not have an estimated timeframe. |
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| There is a strange word in the "alias" of my email forwarding configuration. Example: bad, rcpt, nohost, timeout. What does this mean? |
Here are the codes being added to email forwarding, and what they mean. Once the issue has been corrected, or you have a new forwarding email address, you can replace the target email address and it will once again attempt to forward as directed. Each email forward has an ALIAS and a TARGET. The alias is the incoming
name for the domain in question and the target is where the mail is
to be forwarded. For example, if you have the domain example.com and
your email forwarding has an entry for fred and that entry forwards
to fred@flintstone.com, the alias is fred and the target is fred@flintstone.com.
Therefore, all mail coming in to fred@example.com is to be forwarded
to fred@flintstone.com. A green checkmark means that emails have successfully been sent to that email address. BAD - We were able to connect to the mail server for the target, which told us that it the email address is bad. RCPT - The mail server for the target answered, but declined delivery when we specified the name. There are a number of reasons that this can happen, but the most common reason is that the server refused to talk to our forwarder for reasons only it knows. NOHOST - The host name (flintstone.com in the above example) could not be found at all. TIMEOUT - The DNS servers responsible for the host name (flintstone.com in the above example) did not return any information within 30 seconds, 3 times. That is, we have a 30-second timeout, and try 3 times to resolve the name. |
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| How do I convert from your E-mail forwarding to your POP3 E-mail Pak's? |
Log In to your account. From the menu at the left select "domain names" and then "my domains". This will bring up a list of all domains in your account. Click on the domain you wish to manage or type it into the box at
the bottom center of the page. This brings up your domain Control
Panel. Choose the bottom radio button which will be POP3/webmail (use Email Paks) choose "save changes". If you have not yet purchased an e-mail pak it will come up with a page stating that you have 0 pop e-mail pak's associated with your account. You will just need to click add an Email Pak. An e-mail pak has been added to your shopping cart. Proceed by clicking "checkout - verify order" (quantity is quantiy of 10-paks, not number of years. You can add years after you purchase the pak.) To finish the purchase process click "purchase". Now that you are done purchasing your e-mail pak you will need to do the following: Return to the domain control panel, scroll down to email settings.
This opens a screen that presents you with username / password / display name fields. Fill these out accordingly and your pop3 accounts will be configured in the system. NOTE: For new domains, your email will not work until your domain is active in the registry zone files. It can take 12-48 hours for new domains to become active. |
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